Most of our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other. The stones and design therefore may vary slightly from one product to the other.

All our products go through quality check before shipping.

 

Returns & Exchanges will ONLY be accepted if your order is lost in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly

the way in which they were received (unworn) with original packaging.

 

 

IN CASE OF DAMAGED/INCORRECT PRODUCT (SHOULD BE NOTIFIED WITHIN 24 HOURS OF DELIVERY)

 

Please contact us on 6366521600 via WhatsApp or Please email us at support@qj5.879.myftpupload.com with a photograph of the product and the package.

Once we approve the return, we will let you know on the most convenient method for sending the shipment back.

We will issue a refund to the credit/debit card/ your bank account. Refunds will only be made after we have received and approved the shipment.

 

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

 

-Incorrect or outdated delivery address.

-Incorrect address format including any form of a PO Box address.

-After 3 failed delivery attempts by our respective courier agent.

-Package refused by recipient.

-Sizing issues. Thus, please review our size guides carefully before making your purchase.

-Products returned in a used or damaged condition.

-No Refunds/Exchange for coustmised or make to order products

-Minor colour and design variation. All products are handmade and use natural/semi-precious stones so there may be some variation from the photographs on our website.

-No Refunds/Exchange for products purchased during any offer for ex: festive Sale, diwali sale, new year sale etc.